Relocating with Care: McCarthy & Stone’s Partnership with Bishop’s Move

As the UK’s premier developer and manager of retirement communities, McCarthy & Stone is renowned for providing high-quality homes tailored to exacting standards. By November 2021, McCarthy & Stone had established 475 retirement developments across the UK, with over 20,000 residents proudly calling these properties their homes.

To enhance their service offering, McCarthy & Stone sought a reliable partner to manage the relocation needs of their clients. In 2018, Bishop’s Move was selected as the sole supplier to deliver these services, a partnership that has since proven to be a resounding success.

Project Scope

Bishop’s Move was tasked with managing the comprehensive relocation services for McCarthy & Stone residents across the UK. The project involved packing, transporting, and managing the relocation of household goods to McCarthy & Stone developments, along with providing declutter and disposal services.

Client’s Requirements

• On-site Surveys: Conducting detailed surveys to assess each move.
• Site Manager Support: Providing support for multi-phase moves during the first occupation of new developments.
• Packing Support: Professional packing services to ensure the safe transport of household goods.
• Storage: Secure storage solutions for residents’ belongings during the transition.
• Dedicated Move Manager: A specialist on-site Move Manager to coordinate a team of porters and oversee the relocation process.
• Furniture Clearance: Efficient removal and disposal of unwanted furniture, with a focus on charitable donations where possible.
• Concierge Service: Ongoing customer support for McCarthy & Stone residents, ensuring a smooth relocation experience.

The Move

Items Moved: 895,000 cuft of household goods per annum
Declutter & Disposal: 210,000 cuft of items, with donations to local charities and responsible disposal.
Number of Moves Per Year: 1,500

Execution and Management

Since being awarded the contract, Bishop’s Move has successfully completed an average of 1,500 moves per year for McCarthy & Stone. Each move is meticulously planned and executed, with a focus on minimizing disruption for residents and ensuring the safe transport of their belongings. The team handles every aspect of the relocation process, from packing and storage to furniture clearance and disposal.

Key Achievements

• Efficient Coordination: Bishop’s Move has consistently managed large-scale relocations with precision, ensuring all moves are completed on time and within budget.
• Sustainable Practices: The declutter and disposal services prioritise donations to local charities, ensuring that reusable items find new homes while reducing waste.
• Customer-Centric Approach: The dedicated on-site Move Manager and concierge service ensure that McCarthy & Stone residents receive personalised support throughout the moving process.

Conclusion

The partnership between McCarthy & Stone and Bishop’s Move exemplifies a successful collaboration built on trust, expertise, and a shared commitment to providing exceptional service. This ongoing collaboration underscores Bishop’s Move’s reputation as a reliable and capable partner for complex and large-scale relocation projects.