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PROTECTING YOUR PRIVACY

ICO registration number ZA784332

This Privacy Notice tells you about the types of personal data that AGM Bishops Ltd (hereafter referred to as "Bishop's Move") collects, how we handle it, how we store it and how we keep it safe. This notice also tells you about your rights in relation to your personal data. We hope the following sections will answer any questions you have but if not, please do get in touch with us. It’s likely that we’ll need to update this Privacy Notice from time to time. We’ll notify you of any significant changes, but you’re welcome to come back and check it whenever you wish.

 

WHO WE ARE

Bishop’s Move (and its franchises/agents) provide removals and storage services, locally, nationally and Internationally. 

We are part of the AGM Group, which incorporates Abels Moving Services Ltd, AGM Bishops Ltd, AGM Gibraltar Ltd, Gerson Moving Services BV, Gerson Relocation Ltd, Gerson Moving Services Ltd, Momentous Relocation Ltd and The Senior Move Partnership (TSMP) (hereinafter referred to as the “AGM Group”).

Both Bishop's Move and the AGM Group are committed to protecting and respecting your privacy.

As part of the AGM Group, Bishop's Move provide a range of “Services” not limited to; Moving, Destination Services, Storage, Immigration, Relocation and/or Assignment (as applicable). To provide these services it is necessary to obtain some personal information such as your Name, Contact Details and other such details that identify you, your family, or your clients (where applicable).

Please click here to read the AGM Group Privacy Policy.

 

CONTACT US

If you have any questions or comments about this Privacy Policy, our privacy practices or if you would like us to update information or preferences you provided to Bishop's Move or the AGM Group, please click here to contact us (this will take you to the AGM Group website).

You also may e-mail us at dpo@agm.group or write to us at:

Data Protection Officer,
AGM Group,
The Heights East,
Cranborne Road,
London.
EN6 3JN
United Kingdom

 

INFORMATION WE COLLECT FROM YOU

Bishop's Move and the AGM Group may collect personal information (including personally identifiable information or sensitive personal data) about you and/or your family (“your data”) in the following ways:

1. Information you give us

This is information that you and/or your family give us by filling in forms on our website or by corresponding with us by phone, e-mail or otherwise. This includes when you use our websites or inquire about, or use, any of our moving, relocation or storage services (the “services”).

The information may include your and/or your family’s name, your address, your email, your phone number(s) or other contact details, marital status, date of birth, occupation, role/title/area of responsibilities, financial and credit card information, personal description/preferences and photograph and other sensitive information (including as required by laws and regulations addressing insurance and related matters or as required to provide our services).

You are not required to supply any of the information that we may request, but please be aware that this might limit the services we are able to offer you. While we make every effort to ensure that your data is accurate, complete and up to date, you can help us considerably in this by promptly notifying us if there are any changes. 

2. Information we collect about you

Bishop's Move may collect information about you to provide the moving and storage services you may have registered interest in. We, our service providers and other business partners, collect certain information by using automated means, such as cookies, when you interact with our advertisements, mobile applications, or visit our website (www.bishopsmove.com) pages. This information may include your IP address, browser type, operating system, the full URLs, referring URLs and information on actions taken or interaction with our digital

We may use third-party web analytics services on our websites and other digital assets, to help us analyse how visitors use our websites and other digital assets.

We, our service providers and our business partners, may also collect information about your activities on our websites and other digital assets for use in providing you with content and advertising tailored to your individual interests. The information collected for these purposes may include details about things like the particular pages or advertisements you view on our websites and the actions you take on our websites and or other digital assets.

Please note that we partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.

3. Information we may receive from other sources

Bishop's Move and the AGM Group work closely with third parties (including, for example, your employer, business partners and technical sub- contractors, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies, financial institutions, criminal check services, government enforcement bodies) and may receive information about you from them.

 

COOKIES

Our website (www.bishopsmove.com) uses cookies. A cookie is information that a web site stores on your computer so that it can remember something about you at a later time. Cookies are commonly used on the Internet and do not usually harm your computer. They help us to provide you with a good experience when you browse our website and also allows us to improve our site. The cookies used on our web sites do not collect any personal information that others could read and understand about you, such as your name or email.

When you first visit our website you will be asked to consent to the use of cookies. By clicking no to this and/or disabling cookies, you may find you cannot use all elements of our website.

Please click here to read our Cookie Policy and learn more about managing cookies.

 

HOW WE USE YOUR INFORMATION

Bishop's Move and the AGM Group may use your personal data in the following ways:

  • to provide you and/or your family with our services (as applicable)
  • to administer, operate, facilitate and manage your and/or your family’s relationship and/or account with us, and to otherwise, including contacting you or, if applicable, your designated representative(s) by post, telephone, email;
  • to notify you about changes to the services;
  • to operate, evaluate and improve our business (including developing new products and services, troubleshooting, data analysis, testing and research and statistical and survey purposes);
  • managing our communications;
  • determining the effectiveness of and optimising our advertising;
  • analysing our products, services, websites, mobile applications and any other digital assets;
  • facilitating the functionality of our website, mobile applications and any other digital assets;
  • to ensure the content of our site is presented in the most effective manner for you and for your computer;
  • and performing accounting, auditing, billing, reconciliation and collection activities);
  • as may be required by applicable laws and regulations or requested by any relevant judicial process or governmental agency;
  • to comply with industry standards and our policies.

We may also use your data for Marketing purposes (where you have provided your consent) subject to below:

  • To provide you, or permit selected third parties to provide you, with information (such as relocation research), recommendations or advice concerning our offers, promotions, products and services, including those products and services which you request from us.
  • If you are an existing customer (and save for where this is permitted under Applicable Data Protection Laws or where you have provided your consent to further marketing) we will only contact, you with information about goods and services similar, to those which were the subject of a previous sale or negotiation of a sale to you.
  • If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact only if you have consented to this, save for where this is otherwise permitted under Applicable Data Protection Laws.
  • If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, then you may send a request for us to opt out, by contacting us at any time.

 

WHO DO WE SHARE YOU DETAILS WITH?

We may share your personal data with:

  • Any member of the AGM Group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006, subject to the terms of this Privacy
  • Selected third parties including:
    • business partners, suppliers and sub-contractors for the performance of the Services (as applicable)
    • credit reference agencies for assessing your credit score where this is a condition of us providing the Services to you and/or your family and where authorized under Applicable Data Protection Law and
    • your employer, external medical bodies, disclosure and criminal check services, police forces and courts and relevant immigration authorities for the purposes of preparing and processing your visa application

We may also disclose your data to third parties:

  • In the event that we sell or buy any business or assets, in which case we may disclose your data to the prospective seller or buyer of such business or
  • If Bishop's Move, the AGM Group, or substantially all its assets, are acquired by a third party, your data may transferred to this third party
  • If we are under a duty to disclose or share your data to comply with any legal obligation, or to enforce or apply our Terms and Conditions and other agreements; or to protect the rights, property, or safety of our group, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and risk

 

DATA RETENTION & TRANSFER OF DATA TO THIRD COUNTRIES

Bishop's Move and the AGM Group provide services worldwide and therefore it may be necessary to transfer personal information to other countries.

The personal information that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”) or Switzerland. It may also be processed by business partners or sub-contractors who are engaged in, among other things, providing services to you and/or your family, the processing of your personal details and the provision of support services.

By submitting your data, you agree to this transfer, storing or processing.

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy. All information you provide to us is stored on our secure servers. We use encryption when we transfer certain personal information and we request assurances of adequate protection to personal data are obtained whether it be by Vendor Contracts, Data Processing Agreements, Privacy Shield, or Model Contracts. 

 

HOW LONG DO WE RETAIN DATA?

The security of your data is important to us. We are committed to protecting the information we collect. We maintain administrative, technical and physical safeguards designed to protect the personal information you provide, or we collect against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use.

We store your personal data only for as long as it is necessary to fulfil the purpose for which it was collected, unless otherwise required or authorised by Applicable Data Protection Law. We take measures to destroy or permanently de-identify Your Data if required by law or if Your Data is no longer required for the purpose for which we collected it.

In some instances, Bishop's Move and/or the AGM Group are required to retain personal information in accordance with the law such as Tax and Audit purposes and may therefore be retained for an additional period.

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our websites or other digital assets, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect Your Data, we cannot guarantee the security of Your Data transmitted to our websites or other digital assets that are in the Public domain; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access in accordance with industry standards.

 

YOUR RIGHTS

Under Applicable Data Protection Law, you have certain rights regarding the personal information we maintain about you. We also offer you certain choices about what personal information we collect from you, how we use that information, and how we communicate with you.

You can choose not to provide personal information to us. You also may refrain from submitting information directly to us. However, if you do not provide Your Data when requested, you and/or your family may not be able to benefit from the Services (as applicable), and we may not be able to provide you with information about our products, services and promotions.

To the extent provided by applicable law, you may withdraw any consent you previously provided to us, or object at any time on legitimate grounds, to the processing of your data. We will apply your preferences going forward. In some circumstances, withdrawing your consent to our use or disclosure of Your Data will mean that you cannot take advantage of certain services.

Subject to Applicable Data Protection Law, you may have the right to:

  • obtain confirmation that we hold personal information about you,
  • request access to and receive information about the personal information we maintain about you,
  • receive copies of the personal information we maintain about you ( paper or electronic means for portability ),
  • update and correct inaccuracies in your personal information,
  • object to the automated processing of your personal information including profiling, and have the information blocked, restricted, anonymised or deleted, as appropriate.

The right to access personal information may be limited in some circumstances by local law requirements. To exercise these rights, please contact dpo@agm.group

You have the right to ask us not to process your data for marketing purposes at any time. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by advising us before we collect your data.

You can also exercise the right at any time by contacting us at marketing@bishopsmove.com

Our websites or other digital assets may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

If you provide us, or the AGM Group, with any information or material relating to another individual, you should make sure that the sharing with us and our further use as described to you from time to time is in line with applicable laws, so for example you should duly inform that individual on the processing of their personal data and obtain their consent, as may be necessary under Applicable Data Protection Laws.

 

ACCESS TO INFORMATION

You the right to access information we hold about you.

Your right of access can be exercised in accordance with Applicable Data Protection Laws. For example, where you are based in the UK, this will usually be the DP Act 1998 and EU Directive 95/46/EC and from 25th May 2018 GDPR regulation / DP Act 2018.

Any request should be made in writing to either Bishop's Move or to AGM Group, and the best way for you to do so is to contact us at the address at the top of this page as we must be able to identify the person making the request. Due to technological constraints and/or information security considerations, it may be inappropriate to use social media to supply information in response to any request by you for access to information, and so please provide an alternative delivery address for our response.

We may reject requests that are repetitive, require disproportionate technical effort, risk the privacy of others or would be extremely impractical. In some cases where a request is excessive or unfounded a reasonable fee may be charged. In an event where a request is rejected, we will provide you with a reason as to why.

If you are not satisfied, please refer to our Complaints section, below.

 

DATA SECURITY & INTEGRITY

The security, integrity and confidentiality of your information is very important to us. We have implemented controls to protect data from unauthorised access, modification, disclosure and misuse. We encrypt our data in transit and constantly review new technologies to protect your personal data. Please bear in mind that despite our best efforts to safe guard your data, no security measures are perfect or impenetrable.

 

COMPLAINTS

If you wish to make a complaint about how Bishop's Move process your personal data, or how your complaint is being handled, you have the right to lodge a complaint with the supervisory authority and the Data Protection Officer at AGM Group - dpo@agm.group

 

CHANGES TO OUR PRIVACY POLICY

Any changes we make to our Privacy Policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our Privacy Policy.

Our contact details are at the top of this page and also available at: www.ico.org.uk

 

This policy was last updated: 23rd October, 2024.